user_wmd8vu Thanks for reaching out for help with getting your refund on your closed account. We can certainly help with getting this completed. To confirm, has the account been closed for 30 days, and all equipment (if any) returned?
Hello @user_wmd8vu, The reason your refund may not have been processed yet is that your account was disconnected less than 30 days ago, or the payment that placed your account in a credit status occurred within the last 30 days. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEricB
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