Refund of credit

Yes, you can clearly see on my account that there is a 20.32 credit and I have called and used the online chat with both saying it will be taken care of in three days but it never does.  I have been calling since Jan. 1st 

I will be happy to check on that for you from here @mstrsail. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

Hey @user_024foq, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help. 

@user_024foq​  It is unbelievable. Each agent telling you that it will be taken care of within three days and then them closing the ticket as soon as it is posted. They never tell you that the tickets were closed except for this last agent and he kind of explained it pretty good. But, for them to hold up that refund for six weeks just does not make any sense and is unacceptable.  They try to [Edit: Language] over their existing customers at every chance they get.  [Edited: "Solicitation"].