Refund status

I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.

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XfinityDuron

Official Employee

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417 Messages

1 day ago

Hello @user_smpg8r I understand how this issue could become very frustrating. Do you have any information on the account the payment was made towards?

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user_smpg8r

Visitor

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3 Messages

It was an Utah address and I’ve never been to Utah . The[Edited: "Personal Information"] <---- For PII/Personal or Account related information in Utah. This is the 5time reaching out about this.

(edited)

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1 day ago

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XfinityDuron

Official Employee

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417 Messages

Unfortunately, you would need to reach out to your banking for help with this issue.

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1 day ago

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user_smpg8r

Visitor

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3 Messages

Thank you. I will file a dispute with the bank tomorrow

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12 hours ago

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XfinityThomasA

Official Employee

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3.1K Messages

user_smpg8r - Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft.

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. This site also provides important tips to help protect your identity.

Comcast Resources for Fraud and Identity Theft Resolution

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12 hours ago

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user_smpg8r

Refund status

XfinityDuron

user_smpg8r

XfinityDuron

user_smpg8r

XfinityThomasA

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