Refund status

Hello,

Last week I spoke to a representative over the Xfinity Chat regarding my phone service with Xfinity Mobile. I was unknowingly paying for two mobile lines for the SAME phone for the past two years. He removed the second line and told me he escalated the issue. The representative told me that I would be getting a refund for what I had paid for the last two years and someone would contact me through email. No one has contacted me regarding this situation so that is why I am reaching out. Can somebody help with this? Thanks!

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XfinityQuemekia

Official Employee

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1.3K Messages

8 days ago

Thank you for reaching out to us about this @user_ik572k and bringing this to our attention! It is great that the extra line has already been removed from your account, were you by chance provided with any ticket numbers?

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user_ik572k

Visitor

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4 Messages

No I was not give a ticket number, but I do have a copy of the chat log and the name of the person who helped me.

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7 days ago

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XfinityOrlandoM

Official Employee

•

3.6K Messages

@user_ik572k

Thanks for clarifying, we'll be happy to get this resolved for you.

Go ahead and send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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7 days ago

Billing

user_ik572k

Refund status

XfinityQuemekia

user_ik572k

XfinityOrlandoM

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