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user_02bcdb
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Visitor

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3 Messages

Sunday, March 16th, 2025 3:29 PM

Refund

I requested a refund of $10.77 in the form of a check and I canceled my services at the end of December 2024 and it is now March 20 25 and I have not received the check. 

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Updated 

20 days ago

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XfinityMartyR

Official Employee

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2K Messages

27 days ago

 

user_02bcdb Thanks for reaching out! Normally, if your refund is $500 or less, you’ll get an email notification on how to claim the refund digitally at xfinityrefunds.com. Do you recall receiving an email on how to request your refund? 
 

 

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user_02bcdb

Visitor

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3 Messages

@XfinityMartyR​ 

I didn’t want it digitally.  I wanted a check so I could deposit it into my bank account. 

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27 days ago

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XfinityMartyR

Official Employee

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2K Messages

@user_02bcdb Can you confirm if you received the refund another way?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_02bcdb

Visitor

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3 Messages

Gift card which I did not request. 

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20 days ago

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XfinityLinda

Official Employee

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1.7K Messages

@user_02bcdb We apologize for the inconvenience, but the refund was issued and complete. You are welcome to use the gift card at most retailers or businesses that take Visa. Simply apply it before checking out with a different form of payment. Please keep in mind these cards to expire 6 months after they're issued.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

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