Visitor

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3 Messages

Saturday, August 30th, 2025

refund

I disconnected my service in early August.   I paid my last bill without it being altered for final charges.   I ended up with a credit on my account.   I have talked to numerous Agents who have lied to me about when i can expect my refund.  I am really getting tired of the run around.  This is the service i expect from xfinity and why i left.  I want my refund so i can cut you out entirely from my life.   REFUND MY MONEY!!!!

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Official Employee

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174 Messages

1 month ago

Hi there user_syknqk! Thanks for reaching out through our community forums! I'm sorry that you've had difficulties getting a definite answer about when you should expect your refund. You've reached out to the right place for answers and for help! You should automatically receive your refund for any remaining credit on the account approximately four to six weeks after the account is disconnected. You can find this information and more in this article from our website What to expect with a refund from Xfinity.
Let us know if that helps provide any clarity or if there's anything else we might be able to assist with.

 

Visitor

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3 Messages

@XfinitySean​ 

Sorry I will believe it when I see it.  I will never us xfinity again

Official Employee

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174 Messages

I'm sorry to hear you had such a negative experience, user_syknqk. If you'd like, we can monitor the account and check in with you during the process to ensure everything goes through correctly and that the refund is received. We appreciate your time with us as a customer, and we'd like to make sure you're taken care of. To do so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3J0ir1l

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Contributor

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21 Messages

1 month ago

I am dealing with the same issue, except I made several attempts at having them pro-rate my bill before the cancellation date. Multiple reps lied to me about the billing team having a ticket to fix my bill and then when I was charged the full months' service, I had to spend additional HOURS talking to several reps about a refund. I am STILL waiting to hear back about when I can expect this refund, despite several agents assuring me I should have it by now.

I am direct messaging with someone in response to my own post in this forum and all they've deigned to give me for information in the past 48 hours is "Upon reviewing the account, you have a credit balance of 63.34. The last bill that was generated on 8/6/25 for the billing cycle of 8/13-9/12 was for 107.05. We prorated the bill and credited the account from 9/12-8/30 in the amount of 47.86. A 15.00 credit was applied to the account, and .48 taxes and government fees were credited, giving you a credit balance of 63.34."

As if I'm not the one who chased down the agents via chat so that they could arrive at that credit amount....

After reviewing this forum, it almost seems like Xfinity purposely overcharges people who cancel, hoping that they don't care enough to ask for a refund and if they do, makes it impossible to get one at all. This company is full of dishonest, fraudulent employees. If you're reading this and have yet to enter into a contract with Xfinity, spare yourselves the exhaustion and financial manipulation and go elsewhere. 

Contributor

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21 Messages

1 month ago

I am dealing with the same issue, except I made several attempts at having them pro-rate my bill before the cancellation date. Multiple reps lied to me about the billing team having a ticket to fix my bill and then when I was charged the full months' service, I had to spend additional HOURS talking to several reps about a refund. I am STILL waiting to hear back about when I can expect this refund, despite several agents assuring me I should have it by now.

I am direct messaging with someone in response to my own post in this forum and all they've deigned to give me for information in the past 48 hours is "Upon reviewing the account, you have a credit balance of 63.34. The last bill that was generated on 8/6/25 for the billing cycle of 8/13-9/12 was for 107.05. We prorated the bill and credited the account from 9/12-8/30 in the amount of 47.86. A 15.00 credit was applied to the account, and .48 taxes and government fees were credited, giving you a credit balance of 63.34."

As if I'm not the one who chased down the agents via chat so that they could arrive at that credit amount....

After reviewing this forum, it almost seems like Xfinity purposely overcharges people who cancel, hoping that they don't care enough to ask for a refund and if they do, makes it impossible to get one at all. This company is full of dishonest, fraudulent employees. If you're reading this and have yet to enter into a contract with Xfinity, spare yourselves the exhaustion and financial manipulation and go elsewhere. 

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