Visitor
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1 Message
refund
I moved and called in advance to switch service to new address and cancel service at the old address. Gave dates spent two hours on the phone getting my new service set up. arrive at my new place with no internet. Now I go to the store and spend 2 hours there because no one ever set up my internet. about a month later, realize I'm still getting charges from the old address. I've now spent over 3 hours on 2 separate days trying to get my $$ back. was PROMISED I would be receive a call back on 9/16 at 2pm and that didn't happen. call back and am put on hold I silence for over an hour, not even a check in. tried back got hung up on. how can I get my stolen money back?
EG
Expert
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113.8K Messages
16 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2K Messages
16 days ago
Hello, @user_d24ro1 thanks for taking time to post and share this experience. Our team can help you with the new and older account. We'll just need to work in a direct message, so we can take a closer look at your accounts. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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