4 Messages
regular monthly fee went up under contract
My regular monthly fee went up ~7$ while I am still well under a contract. A contract is a contract; it doesn't mean that one party can change the terms mid-stream. It's a pretty dumb move by Comcast since GloFiber just came to town.
EG
Expert
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116K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.9K Messages
2 days ago
Hi there, @user_kfpbw9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the rise in your billing statement. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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