Visitor
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2 Messages
Removal of one time charge
Hello,
My previous bill contains a one time charge of $15.00. I had a conversation on this forum about the removal of this charge when it appears on the bill, and that they will add a note on this account. I cannot see the conversation history anymore. Can you please help remove this charge. Thank you.
EG
Expert
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113.8K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.6K Messages
4 days ago
Good Morning, @user_yy84fl! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the billing concerns, it certainly is not what we want for our customers. I would be more than happy to dive into the details with you to ensure everything is as promised. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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