@user_rcd20o Thank you again for taking the time to reach out to us via DM. We're thrilled that we were able to help you remove that unlimited data, and found you a fantastic new promotion as well! I hope you have a wonderful week.
user_rcd20o No worries at all thank you so much for coming to our forum for help with removing the unlimited data from your account. Since we do need to confirm your data usage before removing the feature we will need you to get over to us in private. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Accepted Solution
XfinityBillie
Official Employee
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2.8K Messages
27 days ago
@user_rcd20o Thank you again for taking the time to reach out to us via DM. We're thrilled that we were able to help you remove that unlimited data, and found you a fantastic new promotion as well! I hope you have a wonderful week.
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XfinityAmandaB
Official Employee
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1.6K Messages
27 days ago
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