We can definitely help you make this change! To remove xFi Complete without changing your modem, please send us your full name and complete address in a direct message. We'll work together to get this sorted out for you. Here is a great step by step process on how to send us a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there As you are typing a drop-down list appears. Select "Xfinity Support" from that list An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
XfinityPeterH
Official Employee
•
1.8K Messages
19 days ago
We can definitely help you make this change! To remove xFi Complete without changing your modem, please send us your full name and complete address in a direct message. We'll work together to get this sorted out for you. Here is a great step by step process on how to send us a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
Looking forward to assisting you!
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