Repeated Incorrect Data Overage Charges Despite Prior Waiver and Ticket

Since June my account has been charged for large data overages, even though my actual household usage has not changed. In July, I even disconnected most IoT devices, but the meter still reported unusually high usage.

I contacted support multiple times (June, July, August). In July, an agent acknowledged “there might be a glitch with the account,” promised to waive the overage charges, and raised a ticket (number ending in 107544). Another agent later confirmed the credit was applied and that my bill would remain at the regular monthly rate.

Despite this, I have now been billed for another $100 in overages for August. The issue is clearly unresolved, even though Comcast previously assured me it was fixed.

I am requesting:

• Removal of the August overage charge.
• Confirmation that this recurring billing error will not continue.
• Assurance that the data meter on my account is working properly.

Because I have already been through multiple failed resolutions, I am in the process of filing complaints with both the FCC and the Better Business Bureau (BBB) so that this matter is reviewed by you. I would prefer to resolve this directly here if possible, but I will continue with those filings if the issue is not corrected promptly.

I can provide transcript excerpts from prior support chats if needed. Please escalate this to the appropriate team for permanent resolution.