Visitor
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1 Message
Request for Explanation and Removal of Unexpected Charges
Dear Xfinity Customer Service,
I am writing regarding my previous Xfinity account in Ogden, Utah, which I canceled when I moved out of Utah in April 2025.
I recently learned from a collection agency that I owe approximately $300, including about $150 for unreturned equipment and $145 in additional fees. I was not aware that the equipment needed to be returned or that these charges had been added, as I did not receive any notification from Xfinity.
I respectfully request that Xfinity review my account and consider removing the approximately $145 in additional fees. Please also provide written details of when the charges were assessed and what notifications were sent regarding the equipment and balance.
[Edited: "Personal Information"]
Thank you for your assistance.
XfinityJeffB
Official Employee
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699 Messages
2 days ago
Hello user_b6zxvx, we appreciate you reaching out, and I will do my best to assist you, but please be aware any charges more than 120 days old is not eligible for dispute or credit. Returning the equipment will remove the $150 charge, but if you no longer have it, the charge is valid. As for the other charges, I can review them, but again, these charges are past our disputable timeframe.
To proceed, we will need to send you a 6-digit code by text or email that is only active for 15 minutes. Which method would you prefer?
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