Request for New Internet Promotion

My current promotion for my internet plan has ended, and my bill has increased significantly. I am reaching out to inquire about any new promotions or offers available that could help lower my monthly bill.

I have been a loyal customer and would appreciate your assistance in finding a more affordable plan.

Thank you for your help.

Best regards,
Wei

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XfinityThomasD

Official Employee

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1.9K Messages

12 days ago

Weiiz Thanks for creating a post! We can certainly help review what offers are available to you, and you can also manage your plan on the Xfinity app/website to see what offers appear there as well, just for the future. For now, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

How to: Direct messaging within the forum

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XfinityThomasD

Official Employee

•

1.9K Messages

12 days ago

Thanks again for spending a moment of your day to work with our team. We were able to find a plan that continues to work for your home's needs and budget. Feel free to create a new post if you ever have questions in the future.

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Weiiz

Request for New Internet Promotion

XfinityThomasD

XfinityThomasD

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