Request for Resolution – Autopay Blocked, Discount Removed, and improper fees added to account

Dear Comcast Support,

I’m writing regarding the Internet: Connect offer I signed up for in August 2024, which set my monthly bill at $19.99 when paid via autopay from my checking account—a total of $47.01 in monthly discounts.

In or around May 2025, my bank account was unexpectedly disconnected from autopay. When I attempted to reconnect it, I consistently received an error message. After contacting customer support via chat, I was informed that Comcast had blocked my account from using a bank account for payments, and that my only option was to use a credit card.

I asked how I could remain eligible for the discount if I was no longer allowed to pay using the required method. The agent acknowledged the issue but told me the only way to restore bank payment access was to upgrade my plan and pay more—which defeats the entire purpose of the discount.

He opened a support ticket to resolve the issue, and in the meantime, I paid the higher (incorrect) bill to avoid an interruption in service, as I had virtual job interviews scheduled.

Unfortunately, the issue remains unresolved:

• I am still being billed at the higher rate;

• I am still blocked from setting up autopay via my checking account;

• I cannot access the payment section of the website at all.

As it stands, I am being penalized for an issue completely outside my control—one caused by a system or policy limitation on Comcast’s end. I have made every effort to follow the terms of the original agreement, but the system itself has prevented me from doing so.

I respectfully request your immediate assistance in:

1. Restoring my ability to use bank account autopay;

2. Reinstating the $19.99 promotional rate per the original agreement;

3. Crediting me $20 for the overpayment on my May 15, 2025 bill; and

4. Correcting my current bill, which is $82 higher than it should be.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution.