Request to Increase Credit Limit

Dear Comcast/Xfinity Team,

We have been loyal customers with Comcast for more than 10 years. During this time, our credit limit has remained the same and has not been updated. Recently, we visited one of your stores to purchase an iPhone 17 Max and a watch. The store team submitted a request on our behalf to increase the credit limit, but we have not received any response yet.

I kindly request you to review our account history and increase our credit limit so that we can proceed with the purchase.

Thank you for your support and assistance.

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XfinityEva

Official Employee

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2K Messages

54 minutes ago

@user_ozc9ij We appreciate you taking a moment out of your day to contact us about your account request as well as choosing Xfinity for your services! We can look into this for you, have you received any yearly increase notifications since you started with Xfinity Mobile?

Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_ozc9ij

Request to Increase Credit Limit

XfinityEva

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