Request to update name on billing statements

Hello,

I would like to request a name change on my Xfinity billing statements.

The name currently shown on my bills is incorrect/outdated, and I need it to be updated to the correct legal name associated with my account.

Please let me know what information or documentation you need from me to complete this change. I am the account holder and can verify my identity if required.

Thank you for your help.

Best regards,
[Edited: "Personal Information"]

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XfinityJorge

Official Employee

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2.9K Messages

2 months ago

user_gncti8 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand you have some questions about changing your name and I am happy to assist you through this. Can we please get you to send us a DM with your full name and service address to get started?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_gncti8

Request to update name on billing statements

XfinityJorge

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