Visitor
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1 Message
Requesting Downgrade to Standalone Internet-Only Plan
Hello, I need to modify my services to lower my monthly bill. I do not use the Xfinity Voice landline bundled on my account and need it completely removed. I want to transition to a standard standalone internet-only plan (ideally the 500 Mbps tier) with unlimited data.Because live chat agents keep abruptly closing out my sessions and disconnecting before giving me a quote, I require all plan changes, promotional pricing, and final agreements to be handled entirely in writing through this forum so I have a reliable record for my files. Please let me know how to proceed. Thank you.
XfinityAngie
Official Employee
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3.1K Messages
2 days ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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