Requesting One-Time Overage Credit - Multiple Support Refusals

@EG​ Thank you for doing it 

@user_9uao8o​ Quite welcome !

Data Usage by MonthData Chart

The courtesy month was for the December bill. 

I have not changed anything in my behavior, and did not add any new products to my network. The consumption from December through February grew about x3 time. 

Thank you for the usage info; but we need to get into your account to start reviewing. Please send a Direct Message following the above steps, as we want to protect your account and private information.

@XfinityJeffB​ check you direct message with the requested info

I apologize, that code expired. Is now a good time for you?

@XfinityJeffB​ let's try again 

We are happy to assist user_9uao8o, but to do so we need more information that is best kept private.

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…