1 Message
Restart servicec
My account is inactive and I need to reactivate but when I tried online it says I don’t have an account. When I try yo get service it says I already have an account. Each time I tried speaking to someone they say it’s not their department. I need my internet NOW.
XfinityPeterH
Official Employee
•
1.8K Messages
8 days ago
Hi there user_5nzv9f,
I understand how important it is to have your internet service up and running, especially when you need it urgently. Let's get this sorted out for you.
Could you please send us a direct message with your full name and address? This will help us locate your account and resolve the issue more efficiently.
Thank you for your patience. We're committed to getting your service reactivated as quickly as possible.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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