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user_blk1e6
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3 Messages

Thursday, January 9th, 2025 5:13 PM

Restore services

I just spoke with someone two days ago and they extended my services to January 25th and they said I wouldn’t get any interruptions so why is my service suspended!

Question

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Updated 

3 months ago

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1

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XfinityEricB

Official Employee

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2.1K Messages

3 months ago

 

user_blk1e6 Thanks for reachin gout to us about your service and billing concern. I would be happy to review the account to see what is going on. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

3

0

user_blk1e6

3 Messages

Raykeeta [Edited: "Personal Information"]

(edited)

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3 months ago

0

user_blk1e6

3 Messages

@XfinityEricB​ raykeeta [Edited: "Personal Information"]

(edited)

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3 months ago

0

XfinityJoe

Official Employee

 • 

742 Messages

@user_blk1e6 Be careful not to include personal information when posting publicly. Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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