Restoring service after installment plan

I recently set up the installment plan and paid the down payment, however services aren’t restored and xfinity assistant isn’t any help, and can’t get a live agent to help. I would my services restored.

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XfinityThomasD

Official Employee

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1.4K Messages

5 days ago

user_tcogrz Thanks for taking a moment to post on our Community Forums. Is there any indicators or pop-ups on the Xfinity app or website advising a payment is still needed?

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user_tcogrz

Visitor

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4 Messages

Thank you for responding, yes it looks like it’s the original payment minus the $50 installment payment now.

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5 days ago

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XfinityJon

Official Employee

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448 Messages

How long has it been since the payment was made, it can take up to two hours for services to be restored. Often times it is quicker, but can take up to a couple of hours.

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5 days ago

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user_tcogrz

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4 Messages

Ok, it’s been about an hour.

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5 days ago

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XfinityJon

Official Employee

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448 Messages

Did you get any confirmation email regarding the arrangement, or is it displaying on the Xfinity App, now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

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user_tcogrz

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4 Messages

No I haven’t received a confirmation email, and I just see the payment but nothing in regards to the installment plan

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5 days ago

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user_tcogrz

Restoring service after installment plan

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