Retention Offers

Hi Xfinity,

My current promotional offer is expiring next month. At normal price, Xfinity will be much more expensive than switching to AT&T. I was wondering if there were any offers for existing customers that could keep me from switching over.

Thanks

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XfinityOrlandoM

Official Employee

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2.6K Messages

2 days ago

@hankchen

Thanks for reaching out to us, as a customer myself I'm always looking for the best price for the services I love and need.

Have you tried going to our awesome self-service link and logging into your account https://www.xfinity.com/hub/internet/5-year-price-guarantee to see what new available promo offers may be available through online only for your account?

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hankchen

Visitor

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2 Messages

@XfinityOrlandoM Thanks for the reply. Yes I have browsed the self-service and there are no available promo offers. I was wondering if there are other avenues for retention offers?

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1 day ago

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XfinityOrlandoM

Official Employee

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2.6K Messages

@hankchen

Go ahead and send me a direct message with your name and address and I will be happy to see what promotional offers we have for your account

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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1 day ago

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hankchen

Retention Offers

XfinityOrlandoM

hankchen

XfinityOrlandoM

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