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user_uo6ah9
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3 Messages

Thursday, October 3rd, 2024 10:07 PM

Returned equipment is still on upcoming statement

Hi, I recently did the "free upgrade" to new equipment. I returned the old box and cables last night, but the equipment is still on my statement. When will it be taken off?

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1 month ago

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XfinityMartyR

Official Employee

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1.5K Messages

2 months ago

 

user_uo6ah9 Thanks for reaching out! If you returned the equipment to a UPS Store it won't be removed until the warehouse receives the equipment back. If you returned the equipment to a Xfinity Store, it may take upto 24-48 hours to be removed. 

 

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user_uo6ah9

3 Messages

I returned it to an Xfinity store. The charge is still on my upcoming bill. 

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1 month ago

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XfinityTony

Official Employee

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1K Messages

@user_uo6ah9, if this is a monthly recurring charge, you will see it backdated on your following bill. The coding that we see is removed within 24-48 hours.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_uo6ah9

3 Messages

Okay, thank you for clarifying. 

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1 month ago

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XfinityJeniece

Official Employee

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2.4K Messages

Let us know if you have any additional questions, user_uo6ah9. We are happy to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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