Visitor
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1 Message
Review of Internet Pricing and Loyalty Billing
Hello,
I am currently re-evaluating my monthly expenses at the moment due to the rising cost of living and unexpected personal life changes at the moment. In the past few months there have been incidents where internet would cut off momentarily, but resume shortly after. Other than that I am happy with my service and would prefer to remain an Xfinity customer.
However, with the increase of costs, I would like to know whether there are any loyalty discounts, promotional rates, price-lock plans, or other internet-only options are available that could reduce my monthly bill while maintaining comparable service. My previous bill had a loyalty discount which I was very appreciative to have and alleviate some of the financial burden. I would truly appreciate any help that you can provide.
Thank you for your time and consideration. I look forward to hearing from you soon.


XfinityAmira
Official Employee
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4.9K Messages
12 days ago
Hi user_gu9j02! We appreciate you being an Xfinity customer, and thanks for taking the time to reach out on our Forum. Please know my team is always here to support you with your service needs. I absolutely understand the need to have a manageable bill, and my team would love to assist you with reviewing available promotional offers. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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