Visitor
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4 Messages
reviews
This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absolutely did not because I received a letter from xfinity saying my contract expired. This guy went in circles with me, then told me I needed to be transferred to sales/moving. He transferred me. Then the woman in sales said she doesn't handle this issue, it's billing. (This is exactly what I argued with the idiot before he transferred me, btw.) Another wait time of over 20 minutes, so I requested a callback. New guy insists the refund is on the way. I just checked, but the charge is still on my account.
Btw, save your chat transcripts because this company will gaslight tf out of you.
I JUST WANT TO BE DONE THIS AWFUL COMPANY
EG
Expert
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117.4K Messages
9 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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709 Messages
9 days ago
Hey there, user_75glsk! We appreciate you taking the time to reach out to us with your recent experience of cancelling your services due to moving to a different state. Our goal is to prevent any inadequate experience for both current and former members. Once you have made a payment on your last billing statement, any overpaid amount will be refunded, prorated from the date when you cancelled services. Do you recall if your billing cycle date is from the beginning of the month or in the middle of the month?
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