Skip to main content

    Support

    Offers

U
user_xjtocf
1st Topic
1st Like
Stamp of Approval

1 Message

Tuesday, November 19th, 2024 6:48 PM

scam or real xfinity call?

 I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam?  A reverse phone lookup shows that number doesn't exist.   But how can I know, when I can't find a REAL Xfinity number to call and ask someone? 

Question

 • 

Updated 

16 hours ago

 • Edited

6.9K

21

Was this helpful?

XfinityThomasB

Official Employee

 • 

1.7K Messages

3 months ago

user_xjtocf

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

0

0

user_b25cf5

Visitor

 • 

7 Messages

2 months ago

I got a call to my mobile # on 12.09.2024 at 07:46 from [Edited: "Invalid Phone Number"]

Transcription...

"Hello, this is Comcast Xfinity. We are notifying you that your 50 % discount on your monthly bill will be removed at the end of today to ensure your current rate stays active call the number on your caller ID immediately thank you...."

I blocked the # but saved the vm.

(edited)

7

user_4vuulr

1 Message

Same issue today on my cell, 12/20/24.

Like

Reply

2 months ago

Alyssa89

New Poster

 • 

2 Messages

I just got the same voicemail 12/20

Like

Reply

2 months ago

XfinityRay

Official Employee

 • 

2.5K Messages

Thank you for sharing you also got this message, @Alyssa89! This is a scam call that our teams are aware of. Our Customer Security Assurance team works to prevent things like this from happening. They provide an Alerts page with any scams we are aware of. You can also reach out to the team at 1-800-XFINITY (1-800-934-6489) by requesting CSA to report calls like this. You did the right thing by reaching out to us directly instead of responding to the voicemail. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

user_v9rise

5 Messages

They are still doing this scam.

Received call today with same message:

"Hello this voicemail is from Comcast Xfinity.  Your current 50% discount on your monthly bill will expire by the end of the day.  To maintain your reduced rate call the number on your caller ID immediately.  This is your final reminder.  To act call back now, thank you."

[Edited: Personal Information]

This is a very professional scam.  It includes a caller menu and call hold music with voice over describing Xfinity products while waiting for operator to pick up.

When someone finally picks up they are polished and have a call script that sounds like one your typical customer service rep would use.

Beware!!

(edited)

Like

Reply

24 days ago

XfinityDemitrius

Official Employee

 • 

1.6K Messages

Hey @user_v9rise, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interaction you had with someone. We do take account privacy and security very seriously. If you ever experience a call and question the authenticity, we do recommend contacting our team directly by calling 1-800-XFINITY. We also recommend periodically checking our Internet Security with Xfinity help page where we list security alerts.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

user_7ajpm4

1 Message

2 months ago

Also received this today from the number [Edited: Possible Bad Number]

Hello, this is Comcast Xfinity. We are reviewing your account and it appears your 50% discount on your monthly bill is set to expire today. To confirm and secure your savings call the number displayed on your caller ID immediately this offer cannot be extended Thank you…”

(edited)

8

XfinityKassie

Official Employee

 • 

1.6K Messages

 

user_7ajpm4 Good morning! Thank you for sharing you have received a call as well. Please visit the alerts site to check the validity of calls like that, and to report the number so that our team may stay on top of it. 
 
https://internetsecurity.xfinity.com/help/alerts 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

ajcstr

Contributor

 • 

25 Messages

Got one today also ... "This is Comcast/Xfinity. This is a courtesy reminder that your 50% discount on your monthly bill is being removed today.  To insure your account is updated correctly, call us now at the number shown on your caller ID."  I knew this was spam because of the words Comcast and 50% discount in the same sentence.

Like

Reply

2 months ago

0

XfinityMarcus

Official Employee

 • 

1.2K Messages

@ajcstr thank you for using the Community Forums to alert us of the call you received and helping alert other customers as well. Can you let our Customer Security Assurance team know about the details of this call to help prevent interactions impacting future customers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_l3gfoy

1 Message

yes, they ask you the amount of your monthly bill.  They say that you don't have to worry.  Whatever, amount they told you, they cut it in half. (80 per month, they say new promotion of 40 per month... it's good for the next 3 years.... BUT you have to pay 1 year in advance... $40 x 12 months = $480.)  Pay in advance?  Huh!  that's what told me this was a scam for sure!

Like

Reply

2 months ago

user_rrzyot

1 Message

The guy was able to tell me the amount and date of my next bill. I am surprised how a scammer can get that info. 

Like

Reply

1 month ago

user_hbp1du

1 Message

1 month ago

I just received a call today with the same alert. 

0

0

user_616blq

6 Messages

1 month ago

I wouldn’t accept any offer via phone call or chat line as their legal department just told me today that no offer made via chat line or phone call by their representatives is legally binding. So they can offer you five years of free anything and it’s all [Edit: Language] and Comcast won’t be held accountable. 

(edited)

1

0

XfinityMartyR

Official Employee

 • 

1.8K Messages

 

user_616blq Thanks for reaching out! If you feel you have received a fraudulent phone call, from a bad actor claiming to be Comcast, you can report it to our Customer Security Assurance Team. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_hnkrlk

1 Message

28 days ago

I got this voicemail today “Hello this is Comcast Xfinity we are notifying you that you're 50% discount on your monthly bill will be removed at the end of today to ensure your current rate stays active call the number on your caller ID immediately thank you” from a number I couldn’t reverse lookup. 

1

XfinityEva

Official Employee

 • 

1.5K Messages

Thank you for visiting Xfinity Forums for more information on this. Please XfinityRay's comment above for steps on reporting this. "...This is a scam call that our teams are aware of. Our Customer Security Assurance team works to prevent things like this from happening. They provide an Alerts page with any scams we are aware of. You can also reach out to the team at 1-800-XFINITY (1-800-934-6489) by requesting CSA to report calls like this..."

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

njdevil673

1 Message

24 days ago

Yep I just got a call like this on my cell a few minutes ago from a # in Hawaii ([Edited: "Invalid Phone Number"]) saying my 50% off my Comcast bill is only good for today... Definitely be calling the CSA on this, and also does the department have specific hours of operation?

(edited)

1

0

XfinityChristy

Official Employee

 • 

1.8K Messages

 

njdevil673 I understand your concern about the recent call you received regarding your Xfinity bill discount. I want to assure you that legitimate Xfinity representatives will never ask for personal or financial information over the phone. To verify the authenticity of any calls or messages you receive, I recommend contacting our Customer Security Assurance (CSA) team directly. They are available from 8:00 AM to 12:00 AM, seven days a week, at 1-888-565-4329. I apologize for any inconvenience this may have caused. Please do not hesitate to contact CSA with your concerns.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

user_shbu2o

1 Message

23 days ago

Received a call from [Edited: Phone number] offering a 50% off bill deal.  

(edited)

1

0

XfinityMichaelC

Official Employee

 • 

4.2K Messages

Hey, @user_shbu2o! Thanks for reaching out to us on the forums and letting us know this has happened to you. The next step you would want to take is to reach out to our Customer Security Assurance team at 1-888-565-4329. If you would like more information about that team you can always see that information here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

ivebeenrobbed

Regular Visitor

 • 

1 Message

22 days ago

[Edited: "Invalid Phone Number"]

This is the number I received the scam call from a few minutes ago. 

(edited)

0

0

user_grcv4t

1 Message

11 days ago

Just received this call myself. Definitely a scam as I have also a price increase, never a 50% discount. 

0

0

user_25992z

1 Message

11 days ago

I received a call from [Edited: "Invalid Phone Number"] stating my 50% off discount was to stop today. I feel this is a scam. 

(edited)

1

0

XfinityJeniece

Official Employee

 • 

2.8K Messages

Hey there, user_25992z, thanks for reaching out through Xfinity Forums regarding the call you received. I would recommend reporting spam calls to our Customer Security Assurance (CSA) Team. They would be happy to help with ensuring this is reported. Here is a link to their site, https://internet-security-site-web.as-g7.cf.comcast.net/help/report-abuse or by calling in and asking for CSA, 1-800-Xfinity (800.934.6489).

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

user_v9rise

5 Messages

11 days ago

Sure would be nice if Xfinity cared enough to actually go after these scams artists and prosecute them to the fullest extent of the law.

5

0

XfinityVictor

Official Employee

 • 

1.1K Messages

 

user_v9rise Did you receive a call?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

user_v9rise

5 Messages

@XfinityVictor​ I sure did.  If you scroll up you'll see that I reported one about 15 days ago.

Like

Reply

9 days ago

0

XfinityJorge

Official Employee

 • 

1.9K Messages

 

user_v9rise Thanks for the response and we are sorry to hear that you got one of these calls. Have you tried also reporting this to our Customer Security Assurance team at https://spa.xfinity.com/help/alerts if not try to reach out to them so we can assist you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

0

user_v9rise

5 Messages

I did that the same day of my original post.  Why don't you go ahead and report it to them again on my behalf.

Xfinity has been notified by myself and several others here on this board ...so take action and protect us from these scamming scumbags.

(edited)

Like

Reply

3 days ago

0

XfinityBenjaminM

Official Employee

 • 

1.8K Messages

 

user_v9rise Unfortunately, we are not able to fill out the form on your behalf. Please try another submission and they will do their best to review your form as quickly as they can.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

user_9400f1

Visitor

 • 

1 Message

9 days ago

I got the same voicemail.  Obviously a scam.  Reference to 50% discount is a phony.   Undefined "issue" with my account is typical of all of these scams.  Phone number in Florida is unrelated to where I live.  Need for "immediate" response is also typical of these scams.  Educate yourself so as not to be fooled in the future.  When in doubt call the service provider at a reliable number.

0

0

JACOB4TW

1 Message

8 days ago

I just got this scam call too from a Delaware area code.

Thanks y'all!

1

0

XfinityDemitrius

Official Employee

 • 

1.6K Messages

Hey @JACOB4TW, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I certainly recommend visiting our Xfinity - Service Policy Assurance page where we list some Comcast Security Alerts, Top Phishing Scam, and more. If you ever question the validity of the account, it is recommended to hand up and call us directly at 1-800-XFINITY. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

AB_123

Visitor

 • 

1 Message

3 days ago

Thanks so much Xfinity for leaking our contact info and making us vulnerable to scammers!  I got the 50% scam too.  [Edited: "Language"] scammers don’t know that is a dead giveaway.  Y’all don’t give 50% off anything… unless perhaps you would like to actually give us all a discount for our trouble!

(edited)

0

0

forum icon

New to the Community?

Start Here