Visitor
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5 Messages
Scammers & Fraudulent Charges
I signed up for Mobile service and was told my monthly bill would be $55 which includes a new iPad and two mobile lines (one for my phone and one for the iPad). Now they're charging me $155!!! They refused to let me return the iPad even though I tried the same day I received it in the mail. My bill says that I have 3 iPads and they are charging me 4 activation fees plus 4 mobile lines. I have been on the phone with them for two months and they won't help me. They also upgraded me to a Premium plan without asking me, and they won't let me unenroll from autopay. I had to call my bank and have them cancel my card. I have reported them to the BBB and FCC. Good luck ever getting a dime from me Xfinity.
XfinityVianney
Official Employee
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2.4K Messages
3 months ago
Hi @user_cb9rg0,
Thank you for reaching out and creating a post. I understand you've had issues getting support and answers for your mobile concern. We can certainly look into this further. When you're free, please send me a direct message with your full name and address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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