Good afternoon @user_hjh95p, and thank you for reaching out on our Forums with your account concerns. I'm sorry to hear that when you schedule a payment, your service is disconnected anyway. We can take a closer look at your account to see what's going on. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityMichaelC
Administrator
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4.6K Messages
2 months ago
Moving post for better visibility.
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XfinityAlyssaA
Official Employee
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2.2K Messages
2 months ago
Good afternoon @user_hjh95p, and thank you for reaching out on our Forums with your account concerns. I'm sorry to hear that when you schedule a payment, your service is disconnected anyway. We can take a closer look at your account to see what's going on. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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