2 Messages
seasonal billing
I moved back to Florida last week and my seasonal plan was supposed to be replaced by my regular plan six days ago. Since my return, I have had internet and TV service, except my plan was never turned back so I only can access the traditional broadcast channels. When I call to speak to a billing agent to correct this, Im disconnected and not allowed to speak to any agent, because my "area" is experiencing "service problems". I HAVE NO SERVICE PROBLEM EXCEPT XFINITY WILL NOT TURN ON THE SERVICE I'VE BEEN PAYING FOR NOW FOR A WEEK! There has to be a way to contact a billing person to rectify the solution, instead of being told I have a service problem (not true), told I cannot speak with an agent and rudely disconnected.
No wonder everyone wants to "cut the cord"....
EG
Expert
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107.1K Messages
1 month ago
The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1K Messages
1 month ago
Hi there, @user_c3392z! Thanks for reaching out to us here on the Community Forum! Usually if the seasonal plan end date has come, the services should return to normal. Sorry to hear that isn't the case here. In some instances, a reset of the devices is necessary. Have you attempted to reset the power for your boxes at all yet?
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user_c3392z
2 Messages
1 month ago
Thanks, just did as told, and hope someone responds....
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