Sent to collections

I cancelled my internet service in nov 2024 and have spoken to a csr twice trying to get an $80 fee removed from my account. Was told on both occasions it has been waived. Now I’ve been sent to collectors. What gives?

Responses

EG

Expert

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109.7K Messages

26 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBillie

Official Employee

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3.2K Messages

26 days ago

archie70301 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

With this being said, I can absolutely understand how concerning it would be to receive a collections notice when you believed everything was squared. In order for us to better assist you, please send us your full name and address to Xfinity Support in a DM.

0

archie70301

Sent to collections

EG

XfinityBillie

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