service charge $100

I was charged $100 for a technician to come out and look at my main cable box after spending hours on the phone with xfinity???? There was NO mention of this fee at all during this conversation. Total scam job here! Need help resolving this issueSTAT

Responses

EG

Expert

•

107.3K Messages

15 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityAirelle

Official Employee

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2.1K Messages

15 days ago

user_xqlwur HI there! We are sorry to hear that you were suprixed by a truck roll fee! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

0

Billing

user_xqlwur

service charge $100

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EG

XfinityAirelle

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