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user_z9rsg4
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2 Messages

Friday, July 25th, 2025

service credit for multiple outages

this question has been asked by many others but Xfinity does not provide credits for multiple service outages.  We have outages multiple times per week and i request a refund for every day where we had interrupted service.  Please provide guidance for obtaining credit

Ilene Kiefer

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3 months ago

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XfinityLinda

Official Employee

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2.2K Messages

3 months ago

We appreciate you meeting us here in our community about your service interruptions, @user_z9rsg4. We offer a simplified one-time interruption credit experience for qualified customers who report their service interruption through the Xfinity Status Center in My Account. Here's the link in case you don't have it, https://www.xfinity.com/support/status?linkId=111567232.

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user_z9rsg4

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thank you for the reply but as you indicate, Xfinity offers a ONE TIME credit. I am asking for credit for multiple non-continuous days of interruption.  The link you provided responds that that i have exceeded my limit (one day) for credits.

Ilene Kiefer

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3 months ago

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XfinityLinda

Official Employee

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2.2K Messages

@user_z9rsg4 I wanted to make sure you had the link for your records, and you're able to use it. Please send us a Direct Message with your full name and address, so we may review the service interruptions in your area. We look forward to hearing from you.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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3 months ago

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