Service Fees after Moving [Edited]

user_95sgqp, Hi there! Thanks for taking the time out of your day to reach out. I can certainly understand why you'd be frustrated. Moving is stressful enough, and I can see why being charged for a new service location shortly after a payment at your previous address would raise concerns. You've reached the right expert team to assist over social media. We'd be happy to review the account and billing details with you to make sure everything was handled correctly and determine whether any credits or adjustments may be available. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll take a closer look for you. We appreciate the opportunity to help get some clarity around what happened.