Hey there, @user_cufc07! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly want to ensure that you receive the proper adjustments for the downtime during an unscheduled interruption. You can go here with instructions on how to check your eligibility for the proper adjustments, and if you are eligible, you can request the credit to be applied. You will typically not see the credit until the next billing cycle. Please let us know if you have any other questions or concerns, we are happy to help!
XfinityAdrienne
Official Employee
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1.2K Messages
3 months ago
Hey there, @user_cufc07! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly want to ensure that you receive the proper adjustments for the downtime during an unscheduled interruption. You can go here with instructions on how to check your eligibility for the proper adjustments, and if you are eligible, you can request the credit to be applied. You will typically not see the credit until the next billing cycle. Please let us know if you have any other questions or concerns, we are happy to help!
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EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section.
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