Visitor
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1 Message
Service set up at wrong address initially and changed over but cannot retrieve old equipment
Hi I had set up a xfinity account at what I thought was my correct address at [Edited: "Personal Information"] but once I had realized it was wrong I called the support team which had closed out the account and created the correct one at my current address [Edited: "Personal Information"] I cannot get the old router from that address so I need assistance having it written off of that 265 address. The support team said that it does not need to be returned. I had attempted to get the router box but it was not there when I attempted. Please help me get this taken care of as I keep receiving calls about this and telling them this information doesn’t seem to get them to stop.
XfinityQuemekia
Official Employee
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1.6K Messages
10 hours ago
Hi there @DeadlyPeanut8! Thank you for reaching out to us here on the Xfinity community forums, and I'd be happy to assist you with getting this equipment issue resolved. Remember when posting in public to never share any personal information. Send our team a direct message with your full name and the service address associated with your accounts to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
Press Enter to send it.
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