Service was not properly canceled after move

Hello,

I’m looking for help resolving an ongoing billing issue after canceling my Xfinity service.

I moved out on May 1 and stopped using the service at my former address in Chicago. I paid what I was told was my remaining balance of $96.25 on June 2. However, I continued to see additional bills in my account throughout June and July, even after being assured that the service would be canceled.

On June 10 at 12:27 p.m. CT, I had a 19-minute phone call with an Xfinity representative. She told me that the service would be ended and that I could ignore the balance still showing in my online account.

Despite that assurance, on July 27, I continued receiving emails and text messages stating that I owe additional money. I have not lived at the address or used the service since May 1.

Please review my account, confirm that the service has been canceled effective May 1, remove any charges assessed after that date, and provide written confirmation that my account has a zero balance and will not be sent to collections.

I can provide my former service address and account information privately to an Xfinity representative.