Visitor
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1 Message
Service
I paid on my bill but my service is still not restored. I paid 85.00
The bill was for 185. But a hundred was for the equipment which I'm keeping so that's not due. So when will my service be restored my account number is.
<EDIT: Removed Personal Information>
XfinityJeniece
Official Employee
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3.5K Messages
2 months ago
Hey there, @user_dd6zek, thanks for reaching out through Xfinity Forums regarding your billing concerns. We definitely want to make sure that your services are up and running! I would be happy to take a look at your billing details to help with getting you get back up! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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