Visitor
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1 Message
Services ended
Hello
I ended services on 6.30.2026 but I’m being charged to renew. It was made the the rep the I spoke to that I’m no longer continuing xfinity and I did want it to move forward after 6.30.2026. I am requesting to not be charge as I was not told I would be charged. Just to return the modem by 7.30.2026 to the nearest xfinity store.
Please take the bill off my account.
Thank you
[Edited: "Personal Information"]


XfinityThomasA
Official Employee
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3.7K Messages
10 days ago
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