Visitor

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1 Message

Thursday, July 23rd, 2026 3:36 PM

Services ended

Hello

I ended services on 6.30.2026 but I’m being charged to renew. It was made the the rep the I spoke to that I’m no longer continuing xfinity and I did want it to move forward after 6.30.2026. I am requesting to not be charge as I was not told I would be charged. Just to return the modem by 7.30.2026 to the nearest xfinity store. 

Please take the bill off my account. 

Thank you

[Edited: "Personal Information"]

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Official Employee

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3.7K Messages

10 days ago

 

user_5i4m19 - Hello, and welcome to the Xfinity Forums! You've come to the right place for assistance with your billing concerns, and we're happy to help. Let's take a closer look together and work toward getting your questions answered. Please send us a Direct Message.

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