1 Message
Severe Data Overage
Ever since you came out to the neighborhood to update your equipment, our data usage has skyrocketed. My bill went from $80 per month to $165. According to you, we used an unprecedented 90% of our 1.2TB allowance in the first week of the month. This is just impossible. You will try to tell me to check and verify all of devices, spend hours trying to isolate which device is causing the overage, and then try to sell me an unlimited plan. Nothing here has changed. I have verified all of the devices on our network. This is a Comcast issue I need resolved now, and I need a credit for all months this continues.
XfinityKrista
Official Employee
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1.5K Messages
5 months ago
Hello @user_67v1ni, thank you for taking the time to reach out on social media. I understand your concern with the data use, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_3sf7zh
1 Message
4 months ago
I've had the exact same issue! In just 13 days I've used 100% of my data and I'm being charged $100 for the excess data that was used! Normally by the end of the month my typical usage was 75% of data used. There is definitely something wrong here!!! This all occurred after routine maintenance work was done.
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user_ygdd2y
4 Messages
3 months ago
Wow. Glad I’m not alone. I don’t know what happened, but my wife and I live alone and haven’t introduced any new devices, habits, or anything of the sort. The first 6 months, we used 500Gb or less. On month 7 I downloaded some torrents, not thinking of data caps. That was the first month we went over and I understand that. Ever since then we are either exceeding our 1.2Tb or are at 90%+. You guys have some shady business going on. I’d love to know what the solution was for the other two members. I just checked 5 devices on our network for data usage in the last 30 days. The most data was 17Mb and that’s the heavily used desktop. Aside from that, dang near no data used and yet this month it says we’ve used 2Tb. It’s complete theft. When I’ve called or chatted with a representative, they try to sell the unlimited plan. When I decline and ask for proof of my data usage, I’m referred to the Xfinity website. I was also told that having 10 devices in the network automatically allow for easy overage of the 1.2Tb allowance. 3 of those devices are mesh routers, one is a thermostat, one is a soundbar that’s rarely ever used, one is a TV that’s never used, etc. Theft by false usage is sad and I’m considering switching ISPs
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