Severe Data Overage

Ever since you came out to the neighborhood to update your equipment, our data usage has skyrocketed. My bill went from $80 per month to $165. According to you, we used an unprecedented 90% of our 1.2TB allowance in the first week of the month. This is just impossible. You will try to tell me to check and verify all of devices, spend hours trying to isolate which device is causing the overage, and then try to sell me an unlimited plan. Nothing here has changed. I have verified all of the devices on our network. This is a Comcast issue I need resolved now, and I need a credit for all months this continues.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

1 month ago

Hello @user_67v1ni, thank you for taking the time to reach out on social media. I understand your concern with the data use, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

U

user_3sf7zh

1 Message

1 month ago

I've had the exact same issue! In just 13 days I've used 100% of my data and I'm being charged $100 for the excess data that was used! Normally by the end of the month my typical usage was 75% of data used. There is definitely something wrong here!!! This all occurred after routine maintenance work was done.

1

0

XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_3sf7zh, thank you for taking the time to reach out on social media. I understand your concern with the data use, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Billing

user_67v1ni

Severe Data Overage

Was this helpful?

XfinityKrista

user_3sf7zh

XfinityKrista

New to the Community?