1 Message
Shut off
My service was shut off after setting up payment plan via chat 3 times with confirmation and transcripts. Again, contacted BBB and Attorney General of Mass. Unacceptable. They are looking into this
1 Message
My service was shut off after setting up payment plan via chat 3 times with confirmation and transcripts. Again, contacted BBB and Attorney General of Mass. Unacceptable. They are looking into this
XfinityFrank
Official Employee
•
1.3K Messages
2 months ago
Hi there, @user_7s0fyl! Thanks for reaching out to us here on the Community Forum! We can check and see what happened and what we may be able to do to help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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