Visitor
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1 Message
Signed up for a new Internet service and ended up with two accounts
We signed up for a new service Internet and one mobile phone in January. We had an old account we’ve had for many years for some reason we still have two now our billing is [Edited: "Language"] up in our Internet has been cut off totally frustrating and very unacceptable please let’s fix this.
EG
Expert
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117.4K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.7K Messages
2 months ago
Thank you for reaching out to our team here. I will be happy to look at any billing issue on your account. Were both accounts set up at the same address?
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