2 Messages
Signed Up for Contract Without Knowledge
I spoke with a representative on June 28th 2024 regarding my bill being extremely high from what it was previously. The bill has almost doubled in price and I let him know that the competitor's offer price was much lower. He has told me that my promotion has ended and that there were no promotions currently available at the time but if I waited 2 weeks then the new promotions would be available. He then acts to as he stumbled upon a great deal saying "Wow I've never seen this speed at this price and if you get it then it would just be little bit more than your current bill". The representative then said I could go on this plan until the new promotions are updated and said that he would give me credit to offset the difference from my current bill. He rest assured that he would call me back within two weeks and update me with the promotions. He did not return the call in two weeks.
When I called back, the representative on the phone stated that there were no promotions available and that they could not help me. I tried my best to stay with Comcast as a loyal customer but I had to switch to AT&T due to extremely high bill pricing versus your competitor. Upon switching services, I called to discontinue my services with Comcast. The representative told me that it was disconnected and I should receive a proration refund of the service days I did not use. I received another bill from Comcast. I called back and found that my services were not disconnected at all. This time we made sure the services were disconnected and I requested something in writing that I will be getting a refund on the days of service not used. Ive gotten hung up twice during this request and both times the representative reassured me that I will be receiving the refund in the next billing cycle and that they do not provide written emails or such.
I soon get another bill in the mail for $203.39 on a early termination fee. I was confused and furious so I called back to Comcast on Aug 14th and asked for an explanation. The call got escalated to a billing manager (I have his name/employee ID if needed) and he told me that I signed a contract via text message during my call with the representative on June 28th that never called me back. This representative failed to tell me that this was a contract nor did he once mention the word contract only calling it a promotion. The text message did not show it was a contract that I clicked to confirm. None of the representatives told me this information out of the multiple times I've called to disconnect my services and also inquiring about my refund. I requested that the manager checks the phone call recording and please verify if this representative ever mentions anything regarding contract or termination fees. The manager said that he cannot listen to the recording but then later clarifies that he will not listen to the recordings because its not his job to. He will not direct me to anyone else who can assist because I clicked to sign a contract with the representative on June 28th.
Is this how Comcast does business by scamming customers into a contract? I'm very frustration and have been on phone calls with you guys for almost 6 hours in one week. This is not right for the customer so what can we do to correct this issue?
XfinityJustinC
Official Employee
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893 Messages
3 months ago
Hello, coffeex13 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for your bill concern, I'd definitely like to help get this resolved. We should be setting up the proper expectations when making any changes to your account, if you weren't aware of an agreement it is difficult for you to make an informative decision. I'm a consumer myself, so if I was in your shoes I would be frustrated with the situation as well.
Since I will need to gather some information to locate the account, and we don't want that here in our public conversation. When you have time, please send a direct message:
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user_qss8xg
1 Message
6 days ago
They have scammed me as well with their bundle plan last March. They took it upon themselves to use autopay that I did not authorize! They used my debit card number and have been taking payments out of my account. I now have a new card with a new number. If this doesn't stop them I can close out my account. This was over a phone I returned to them after 3 weeks. Their plan was not explained well and I now think the digital contract had autopay agreement. I have never agreed to autopay for any bill I have ever had. So they have been making me pay for a phone that they refused to take back. I sent the phone to the company anyway. No one ever acknowledged its arrival. I still use Comcast internet but the phone thing was a scam...I am 77 and will not cave to this [Edited inflammatory].
(edited)
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