Visitor
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2 Messages
SIMPLE PROBLEM THAT HAS BEEN AN ONGOING ISSUE
I was offered a promotion for an iPad A16. I went into the store to pick it up, but somehow Xfinity also sent me another iPad through the mail without my consent or knowledge. Since then, I’ve noticed two devices showing up on my phone bill. When I asked about it, I was told ‘not to worry,’ but I’m being charged for something I don’t even have.
I’ve spoken with at least 50 different agents across different tiers. Most of them either gave me no real answers, or repeated that there’s an iPad being shipped but couldn’t provide a single piece of useful information — no tracking number, no transaction details, nothing. I’ve already provided every document and piece of information I was asked for, and I haven’t been told that anything else is needed.
This is beyond frustrating. I’ve wasted hours of my time and now money, all over a simple problem that a corporation like Xfinity should be able to fix easily. Instead, I’m still stuck paying for a device I don’t have. I’ve been told it would be removed multiple times, yet here I am still dealing with it, having to reach out again.
Frankly, this feels like a scam unless customers like me catch on. I want this issue resolved immediately — remove the extra iPad and the charges tied to it, and confirm it in writing. I’m not going to keep repeating myself to another 10 agents.
XfinityChristy
Official Employee
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2.4K Messages
19 days ago
To get started, could you please send me a direct message with your full name and the address associated with your Xfinity account?
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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