Visitor
•
2 Messages
still being billed several months after return of equipment and bills fully paid.
I've been to an Xfinity store who cannot help me other than remove the card on file, but the back-end system is still charging and accruing bills totalling over $150 now for service I don't even have. I moved to FIOS many months ago and had to get a new credit card, but I am still getting emails and charges and notice of suspension of service that doesn't exist. Please help. I'd also like a refund.
XfinityRichard
Official Employee
•
2.5K Messages
10 days ago
Hi there, @user_ztsgd1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm truly sorry for the inconvenience this is causing you being billed for service that you do not have. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
2
0