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user_jmtan9
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7 Messages

Sunday, September 28th, 2025

Still being charged for Peacock

This has been an issue for 2 months now since upgrading my plan. I see my new bill, and I'm still being charged $16.99 for Peacock. This is supposed to be included with my plan for 2 years. I've been going through this since changing my plan, and I'm getting no help. I've tried everything I could and even talked with an agent who assured me that the charge would no longer be on my bill, but here we are again. What do I need to do? This is getting frustrating and ridiculous. I paid it last month, but I'm not paying again for something I'm supposed to be getting included.

Question

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Updated 

12 days ago

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Accepted Solution

XfinityPeterH

Official Employee

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2.3K Messages

12 days ago

 

user_jmtan9 I would be feeling the same way if I were you too. Our team is happy to help and make sure everything has been resolved. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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