Visitor
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1 Message
Still being charging for old plan
Hello. 2 months ago I changed my current plan and removed the TV package (I also returned the TV Box). I am still being billed though for the old plan instead of the new, cheaper plan. I have called twice about this and keep getting told, the next bill will have the lower charge and I will be credited for the over payments. Each month though it is not, and the bill for next month is also still charging me for the old plan. Can someone please help me get this resolved. Thanks
XfinityLinda
Official Employee
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2.2K Messages
5 hours ago
Oh, no! Sorry to hear your billing concerns haven't been corrected, @user_gl7s7r. We'll be happy to help by investigating the billing for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
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• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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