Still being charging for old plan

Hello. 2 months ago I changed my current plan and removed the TV package (I also returned the TV Box). I am still being billed though for the old plan instead of the new, cheaper plan. I have called twice about this and keep getting told, the next bill will have the lower charge and I will be credited for the over payments. Each month though it is not, and the bill for next month is also still charging me for the old plan. Can someone please help me get this resolved. Thanks

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XfinityLinda

Official Employee

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2.3K Messages

25 days ago

Oh, no! Sorry to hear your billing concerns haven't been corrected, @user_gl7s7r. We'll be happy to help by investigating the billing for you. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.

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user_gl7s7r

Visitor

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2 Messages

Thanks Xfinity Support for explaining that the issue was I had not activated the new Xfinity modem that came with the WIFI package I had switched to (and for assisting me on activating it without using the Xfinity app). Also for refunding the charges I had paid previously. I very much appreciate your help. I wish the representatives I spoke to on the phone had clarified this in the first place. Best Wishes

(edited)

9 days ago

0

XfinityRay

Official Employee

•

3.5K Messages

You're welcome, @user_gl7s7r! We appreciate your kind words! They make our day! Our community is always here for you and can help with it all. Thanks for reaching out! Happy surfing!

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9 days ago

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Billing

user_gl7s7r

Still being charging for old plan

XfinityLinda

user_gl7s7r

XfinityRay

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