Visitor

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1 Message

Wednesday, October 8th, 2025

Still billed for mobile and home

Paying $249 still. Haven't had service since July. Returned modem. Got run around for a return label now stuck with a useless phone. AND STILL BEING BILLED BY A SERVICE I COULD NEVER USE!!!

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Official Employee

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2.2K Messages

1 day ago

Hey @user_pnrhdr. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account, billing, and services to see what is taking place. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. 

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