Still Getting Billed After Account Closure

Thank you for reaching out with your billing concerns today @user_nglznh. For clarity, accounts typically take about 10 days to fully disconnect.

Because Xfinity bills a month in advance, your normal monthly bill will still print if the disconnect was scheduled after the statement was generated. Once your service officially shuts off and the final bill processes, we issue a prorated credit for the exact days you paid for but did not use. Your final statement will show that original advance charge, offset by the credit for the unused days.

Have you had a chance to check if your statement printed before your disconnect date?