Visitor
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1 Message
Still getting billed after canceling service
I called to cancel my Xfinity service before the end of my previous billing cycle. I was assured that my service would end after the last day of my previous billing period (May 27). It is May 28 and I am still seeing an active bill for period starting today. I have an email from May 22 acknowledging my cancel request. There are, of course, no agents online to help me handle this so I am stuck leaving a message here and hoping for the best.
XfinityJeff
Official Employee
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947 Messages
8 hours ago
Good morning @user_ii1s50, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing on the canceled account, but you have come to the right place for assistance with this. When an account is set to cancel, we pick a date for the billing to stop, but the actual date is usually set out further in the system, and once the order closes, it will back date to the requested billing end date, which will prorate the bill.
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